Terms & Conditions
General Terms and Conditions of Sale at the CC/citycurator store
This document establishes the general conditions of the contractual relationship whose purpose is the sale of products of CC/citycurator, located at Madrid, C/ Villanueva, 42, 28001, and represented by Cecilia Camacho with Tax ID 47601812T, to the individuals and/or legal entities (hereinafter OWNER) who express their willingness to purchase the products and services available on the website www.citycurator.es by requesting them via the internet through this website. These requests by users constitute the specific conditions associated with these general conditions, which the CONTRACTING PARTY must necessarily accept electronically prior to the purchase of the product. The CONTRACTING PARTY is presented with these conditions on the website www.citycurator.es to read, print, file, and accept, and the CONTRACTING PARTY cannot purchase the product without this acceptance. The CLIENT will always have these general conditions available in a visible place on the website.
1. Object of the contract
By this contract, the OWNER agrees to deliver to the CONTRACTING PARTY the products requested through the website www.citycurator.es in exchange for a certain price.
2. Rights and obligations of the owner
2.1. Delivery of the product.- The OWNER undertakes to deliver the product in perfect condition to the address indicated by the CONTRACTING PARTY on the order form where the specific conditions associated with these general conditions are stated. The OWNER will not be responsible for errors caused in the delivery when the data entered by the CONTRACTING PARTY in the order form do not conform to reality or have been omitted. The maximum delivery time of the product is 10 business days from its request for national shipments and 60 business days for international shipments, except for reasons beyond the OWNER's control.
2.2. Liability of the OWNER.- The OWNER will in no case be responsible for:
2.2.1. Errors, delays in access by the CONTRACTING PARTY when entering their data in the order form, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems on the Internet network, acts of God or force majeure, and any other unforeseeable contingency beyond the good faith of the company. In any case, the OWNER commits to solving the problems that may arise and to offering all the necessary support to the CONTRACTING PARTY to reach a quick and satisfactory resolution of the incident.
2.2.2. Errors or damages caused by inefficient and bad faith use of the service by the CONTRACTING PARTY.
2.2.3. The non-operability of the email address provided by the CONTRACTING PARTY for sending the order confirmation within twenty-four hours from its placement.
2.2.4. The OWNER has absolute responsibility for the quality of the products, accepting returns of them provided that they are defective or do not reach the CONTRACTING PARTY in correct condition. In this case, the OWNER will bear the costs incurred as a result of such a return, provided that the CONTRACTING PARTY communicates this fact within 7 days from the date of delivery and the product has not been consumed or altered in any way. The OWNER is exempt from all responsibility in relation to possible breakages or defects of the product after its delivery, likewise, the OWNER will have no responsibility in relation to those products that have been consumed without any type of incident by the CONTRACTING PARTY who wishes to make a claim. The CONTRACTING PARTY, before signing for the delivery of the order, must check that the product is delivered in perfect condition; if they give their consent at the time of delivery, it is understood by both parties that the product was delivered in perfect condition.
The CONTRACTING PARTY expressly waives any contractual or extra-contractual responsibility for possible damages or losses derived from the aforementioned in this clause. In any case, the liability of the OWNER if they fail to comply with what is stated in this agreement according to the terms of these general conditions will be limited to the refund of the amount that, if applicable, the CONTRACTING PARTY had paid, and always after the return by the CONTRACTING PARTY of the product in question.
3. Rights and obligations of the contracting party
3.1. Payment.- The CONTRACTING PARTY undertakes to pay in advance the amount for the product effectively requested in the following amount and form:
3.1.1. Amount.- The remuneration for the product actually requested by the CONTRACTING PARTY, depending on the product requested, will be as indicated on the website and as stated in the specific request of the CONTRACTING PARTY at any given time, requests that will constitute the specific conditions of the specific order. CC/citycurator will send within twenty-four hours a confirmation of the order and its total amount. The prices of the products appearing on the website always include VAT. In addition, to the price listed on the website for each of the offered products, the relevant shipping costs must be added. The CONTRACTING PARTY may choose between two shipping methods:
- Via the state postal service: with a lower price and a maximum delivery time of 7 days for national shipments.
As these are rates that are not applied by CC/citycurator at any time, it should be noted that they will always be those offered by the companies based on the address and weight of the shipment or those officially established by the state postal service and that CC/citycurator will not generate any profit from these rates, always communicating to the CONTRACTING PARTY the total cost of both the product and shipping expenses prior to the confirmation of the purchase request.
3.1.2. Payment methods.- The CONTRACTING PARTY must pay the corresponding amount for the contracted service using:
- Credit card.
4. Returns and exchanges
We are unable to exchange and refund our delivered travel guides. However, if you never received your product or received the wrong item please contact our customer service at email@example.com and we will resolve the issue. Should a product be subject to further conditions relating to its eligibility for a refund or exchange it will be advertised accordingly. Refunds will be issued to your original payment method. This does not affect your statutory rights.